Read our Privacy Policy

Monster Plumbing ("we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.monsterplumbing.co.za (the "Site"). By accessing or using our Site, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

Personal Information:‍

Name
Email address
Contact number
Address
Any other information you voluntarily submit via our contact forms or communication channels.

Non-Personal Information:‍

IP address
Browser type
Device information
Usage data (including pages visited, time spent on the Site, and other analytical data)

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2. How We Use Your Information

We use the information collected in the following ways:

To respond to your inquiries and provide customer support
To improve our website, services, and marketing efforts
To comply with legal obligations
To send you important updates, special offers, or promotional information if you have opted in to receive them

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3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data under the following circumstances:

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Service Providers: We may share your information with third-party vendors who assist us in delivering our services, such as payment processors or website hosting providers.

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Legal Obligations: We may disclose information to comply with legal obligations or in response to valid legal requests.
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4. Cookies and Tracking Technologies

Our Site uses cookies to:

Enhance your browsing experience
Analyse site traffic
Understand usage patterns and preferences

You can manage or disable cookies in your browser settings. However, disabling cookies may affect your experience on the Site.

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5. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, or misuse. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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6. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you
Request corrections or updates to your personal information
Request the deletion of your personal information, subject to legal requirements

To exercise these rights, please contact us using the details provided below.

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7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

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8. Children's Privacy

Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our Site.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Monster Plumbing
Email: info@monsterplumbin.co.za

Phone: (0861) 666-7837
After-Hours / Emergency: (082) 415-9870

Address: Unit 5, Gamib Park, 41 Stella Rd, Montague Gardens, Cape Town, 7441